FAQ
1. Who do I contact for store support?
Please contact info@shoppolsinelli.com for assistance with any store-related questions.
2. Can I request a product that isn't listed or place a special order?
Yes. Please email info@shoppolsinelli.com and include the item you're looking for, quantity needed and required in-hands date.
3. Can I modify or cancel my order after it's placed?
Orders cannot be modified or canceled once submitted. Please review your order carefully before completing checkout to ensure all details are correct.
4. Can I save my shopping cart?
Yes. When you create an account, your shopping cart will automatically save until you complete checkout.
5. What forms of payment do you accept?
We accept major credit cards and Apple Pay.
6. Do you ship internationally?
International shipping is available for select items. Please contact info@shoppolsinelli.com for assistance with international orders.
7. How do I track my order?
You will receive a shipping confirmation email with tracking information once your order ships.
8. What is the return policy?
All sales are final.
9. What if my item arrives damaged or incorrect?
Please email info@shoppolsinelli.com with your order number and photos of the item and packaging so we can assist you.
10. What can the Firm Store be used for?
The Firm Store supports year-round client gifting, sponsorships and tradeshows, recruiting and internal initiatives.
11. Can I use my Individual Marketing Account (IMA) for purchases?
Yes. To use your IMA funds, complete your purchase with a personal or firm credit card and then follow the standard IMA expense submission process for reimbursement.
12. What are typical production and shipping timelines?
Shipping timelines vary by item. Please review the product page for estimated delivery timing. For large events or custom orders, we recommend placing your order as early as possible.
13. Can I place bulk or event orders?
Yes. For large quantities, sponsorship needs, or coordinated event shipments, please contact info@shoppolsinelli.com for assistance.
14. Can I ship directly to a client or event location?
Yes. You may ship items directly to a client, event venue, or alternate address during checkout. Please double-check shipping details before submitting your order.
15. Have additional questions?
Please contact info@shoppolsinelli.com.